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Square Rolls Out An AI-Voice Kiosk
Courtesy of Square
Square debuted a new AI-powered ordering kiosk called… drumroll, please…. Square Kiosk.
Why It Hits: Go into any restaurant these days, and there’s a strong chance you’ll be prompted to order from a kiosk instead of a person. While kiosks are meant to offer convenience, a lot of customers find them inferior to simply ordering from a person. Square hopes embedding a chatbot into these devices can get people to line up.
Between The Orders: It’s about to get harder to land a job as a cashier, according to Fast Company.
The kiosk responds to both touch and voice commands. Trained on the restaurant’s data, it allows customers to ask specific questions about the menu.
The device is powered by a proprietary AI agent that can allegedly talk with customers naturally (read: like a human would).
Additionally, it has contextual intelligence, meaning it can offer suggestions based on what’s popular, the time of day, or what’s still in stock.
Final Check: Square’s point-of-sale systems are everywhere these days… and the company hopes its Kiosk can become just as prevalent. Thomas Templeton, hardware lead at Square parent company Block, says, “It can take more complicated questions, and you can interact with it more like you would a person.” That could make it especially popular with quick-service restaurants looking to reduce overhead.
The Future: Between AI kiosks and advances in robotics, it’s only a matter of time before a restaurant’s entire staff consists of just a manager. Wild.
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Today’s email was written by David Vendrell.
Edited, polled, and copy-edited by Kait Cunniff.
Published by Darline Salazar.